Step-by-Step Overview

FamilyCord has extensive experience in clinical laboratory management, cord blood banking, and frozen tissue storage.

We undertake rigorous processes to ensure the best possible preservation of your stem cells. But, for you, the process is easy.

Here are your three easy steps to our cord blood banking and cord tissue banking services:

1. ENROLL

Enrolling with FamilyCord is simple. Call a Cord Blood Educator at 888-828-2673 or fill out our online enrollment form.

A $150 deposit is due at the time of enrollment to cover the cost of enrollment and the collection kit. The rest is not due until after your baby's stem cells are processed and stored.

You will receive your FamilyCord Collection Kit soon after you enroll.

Keep the collection kit with the bag you will bring to the hospital. This kit contains everything that your health care provider will need for the safe and simple collection, which will take only a few minutes after birth.

If you fax your enrollment forms, please mail us the original signed documents. Although same-day enrollments are usually possible, we recommend that you enroll at least 4 weeks before your due date.

Click here for an easy-to-use calculator and payment information.

2. COLLECT your baby's cord blood and cord tissue

Your health care provider will collect your baby's cord blood and/or cord tissue after delivery, using the industry's standard gravity bag method. After collection, your health care provider will label the bag and place it in our uniquely designed collection kit.

Collecting the cord blood and cord tissue poses no risk to the mother or baby.

If any assistance is needed by you or your health care provider, call our pager at 800-986-5057 (available 24 hours a day, 7 days a week). A representative will return your call immediately.

3. CALL MEDICAL COURIER for shipment to our facility

After the safe and simple collection process, your health care provider will return the kit to you.

The collection kit should be labeled and ready to be picked up and shipped to the FamilyCord laboratory. The kit should remain at room temperature while it is with you in the hospital.

You, a friend, or a family member can call our medical courier any time, day or night. For your convenience, our toll-free number is printed on the collection kit. A medical courier is able to pick up the collection kit at your hospital room 24 hours a day, 7 days a week.

Soon after the pickup, the courier will notify us that your collection kit is en route to our laboratory.

Once it reaches our laboratory, your baby's cord blood and/or cord tissue will be tested immediately, processed, and then stored. FamilyCord will contact you by phone after the unit is stored to inform you of the status of your baby's stem cells. Additionally, a preliminary report will be sent to you within days of processing, and a complete report with a certificate of storage will be sent within 3 to 4 weeks.